Complex Losses. Simple Solutions.

Claims Solutions Group stands out from other consulting firms due to our focus on data-driven solutions and our commitment to delivering measurable results.

Claims Solutions Group works with clients of all sizes, from small businesses to large corporations. We also work with non-profit organizations and Tribal government agencies.

The duration of an engagement with Claims Solutions Group varies depending on the complexity of the project. We work with clients on both short-term and long-term projects.

Think of us as the technical leader who helps organize a complex property loss.

After a major fire, storm, flood, or structural failure, there are often contractors, engineers, environmental consultants, adjusters, brokers, accountants, and property owners all working from different perspectives. Our role is to bring those perspectives together into one organized recovery plan.

We document damage, coordinate technical experts, develop repair scopes, review estimates, track project progress, and provide clear reporting so everyone is working from the same information.

The goal isn't to make the claim bigger.

The goal is to make the recovery smoother, more accurate, and better documented.

No.

Claims Solutions Group is an independent consulting firm.

We do not negotiate insurance coverage, interpret policy language, or represent ourselves as public adjusters.

Instead, we provide technical consulting, construction expertise, documentation support, project coordination, appraisal services, and independent claim analysis.

That independence allows us to work collaboratively with carriers, adjusters, brokers, contractors, and property owners while focusing on one thing: helping the recovery stay organized and moving forward.

Accurate information leads to better decisions.

We help ensure that damage is thoroughly documented, repair scopes are technically sound, costs are supported, and communication remains consistent throughout the project.

When everyone has reliable information, disagreements are often reduced, unnecessary delays are avoided, and the claim process becomes much more efficient.

When the amount of a property loss cannot be agreed upon, many insurance policies include an appraisal provision.

Each party selects an independent appraiser, and together those appraisers select an umpire if needed.

An appraiser's responsibility is to independently evaluate the amount of the loss using construction knowledge, estimating experience, and supporting documentation.

The appraisal process is designed to resolve valuation disputes—not determine coverage.

An umpire serves as an independent third party during the appraisal process.

If the two appraisers cannot agree on the amount of loss, the umpire reviews the evidence presented by both sides and helps resolve the disputed items.

The role requires neutrality, technical expertise, and sound judgment. An effective umpire listens carefully, evaluates the facts objectively, and focuses on reaching a fair, well-supported decision.

We view contractors as critical members of the recovery team.

Our role is not to replace the contractor or tell them how to build.

Instead, we help coordinate communication, validate scopes of work, identify potential issues early, organize documentation, and keep stakeholders aligned throughout the project.

When contractors have clear expectations and timely decisions, projects generally move faster with fewer surprises.

Every property owner has different priorities.

Some are focused on reopening their business quickly.

Others are concerned about protecting their investment or simply understanding what comes next.

Our job is to simplify a very complicated process.

We explain technical issues in plain language, coordinate the experts involved, provide regular updates, and help owners make informed decisions throughout the recovery.

We believe the best claims are built on professionalism, communication, and credible documentation.

We work respectfully with carriers and adjusters by providing organized information, technical analysis, clear reporting, and timely responses to questions.

Our objective is not confrontation.

Our objective is helping everyone work from accurate information so decisions can be made efficiently.

The first few days after a catastrophe often set the course for the entire recovery.

Early involvement allows us to establish documentation standards, coordinate inspections, identify technical issues before they become costly problems, and create a structured communication process from the beginning.

That preparation often prevents delays, reduces unnecessary expenses, and keeps the recovery moving in the right direction.

We specialize in complex commercial and institutional property losses, including:

• Wind and hail damage

• Hurricanes and tornadoes

• Commercial fires

• Water losses

• Flooding

• Roof failures

• Structural collapses

• Environmental losses

• Multi-building campuses

• Tribal properties

• Educational facilities

• Healthcare

• Hospitality

• Manufacturing

• Municipal facilities